What is your returns policy?

If you are not happy with your purchase and wish to return an item, please do so within 30 days of receiving your order. You can open the package and check the contents for any discrepancies, which we strongly advise you to do upon arrival.

Returns and exchanges will only be accepted when items are unworn, in the original packaging with all original Filling Pieces labels attached. 

Footwear items must be returned in the original shoebox. 
Apparel should also be returned unworn, unwashed and with all labels still attached. 
We won’t accept your return or exchange if detected otherwise. 

For hygienic reasons, we don’t accept returned socks if the packaging has been opened.

Include the original packing list in the package when returning or exchanging items, and please hold on to your proof of shipment until the refund has been made.

A refund will be issued within 5 business days after the return has been processed. During sale periods this can take up to 10 business days. Please note that depending on the payment method used, it may take longer for the refund to be visible.

Please note: for orders placed during the sale period the return window is 14 days. Please be aware that we do not cover return costs for products purchased in our sale.