My payment has failed. What should I do?

On our website we work with a "first come, first serve" system. This means that it can happen that a product becomes sold out after you have put it in your basket. To avoid disappointment, we therefore advise you to complete your order as soon as possible.

During checkout, do you get the message "Authorization failed" when you pay with a credit card? If so, delete your cookies, use an alternative browser or try a different payment method.

Have you not received an order confirmation from us, but the purchase amount has been debited from your account? Please contact our customer service as soon as possible so that we can process the order manually. . Send us a screenshot of the payment so that we can deliver your order to you as soon as possible.