Once an order is placed we instantly process your order to ensure the quickest delivery possible.
However, if you wish to cancel your order, please contact us immediately. We will look into the status of your order to determine if your order can be canceled.
Please be advised that once an order has been fully put through, no changes or cancelations can be made on your order.
As the customer it is within your rights to withdraw your order placed on our website within 14 days after 1) the date you have received the order or 2) after the date you received the last artikel, if you have placed an order with several items in the same order. Filling Pieces will honor your right to withdrawal, when your withdrawal request is sent to Filling Pieces through:
- Return form
- Or by contacting customer service through support@fillingpieces or by calling +31 20 261 14 78. In all cases, this must be done within the aforementioned 14 days.
We will process a refund within 14 days, if your request is reported to us within the aforementioned 14 days. This goes for all payments you made related to the canceled order. Delivery costs included (if applicable and the maximum being the least expensive type of standard delivery we offer). If you have already received your order, all items must be returned within 14 days. Starting from the day your withdrawal request is reported and in conformity with our return policy. The return costs are on the customers expenses. We will reimburse the shipping costs for the canceled order once we have received proof of shipment or as soon as we have received and processed the returned items.
The customer is liable for the decrease in value of the items. When concluded that the decrease is a result of you using the items in a manner beyond what is necessary.
If as a result, we cannot determine the nature, characteristics and operation of the item. It is within the customer's responsibility to bear the risk and burden of providing us the withdrawal request correctly and timely.