How can I return an order?

You have 30 days to return your order after receiving it. Orders must be returned unused and in the original packaging still attached. Our Apparel collection has to be returned unused, unwashed and with all labels still attached. Return costs are not covered by Filling Pieces. Please note: for orders placed during our online sale the return period is 30 days.

• Fill in the merchandise return form and add it to the box. If you don’t have a return form, please get in touch with our customer service to receive a new one.
• Attach the return sticker to the box.
• The order is ready to be returned. Please go to a postal service of your liking and ship the box to:

Promese logistics

Att. Filling Pieces Returns

Flight Forum 2500

5657 DZ Eindhoven

The Netherlands

NO COMMERCIAL VALUE

• Please be aware that the sticker is not a prepaid return label. You will have to pay for the return costs.
• After shipping your return you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment.
• To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Filling Pieces cannot be held liable for missing items.

Once we have received your return, we will do our best to process it quickly.