Unfortunately, it is not possible to exchange sale items for another pair. However, you have up to 14 days after receiving your order to return it. All items must be unused and in the original shoebox. Please be advised that we do not offer free returns.
(1) Complete the enclosed return form and place it within the shoebox. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
(2) Place the enclosed return sticker on the shipping box.
(3) If your return was an international shipment, please write on the shipping box and consignment note: "Returned goods, no commercial value".
You’re now ready to return the item. Send your package from a local post office and send it to:
Promese: Filling Pieces
Flight forum 2500
5657 DZ Eindhoven
At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.
Always keep the shipment receipt with track & trace code so you have proof of shipment.