Sale returns have to be shipped within 14 days starting from the day you received your order. As the customer it is within your rights to withdraw your order placed on our website within 14 days. All items must be returned unused, unwashed and in the original packaging (double boxed for shoes) with all original labels attached.
Please be advised that we do not offer free returns during our sales period.
- Scan the QR code on the packing list or go to returnform.com/fillingpieces. If you didn’t receive a packing list, please contact Client Support and we’ll send you a new one.
- After filling in the order number and e-mail address you used to place the order, you can select the items you want to return and complete the steps.
- If your return is a shipment from outside of the EU, please write: "Returned Goods, No Commercial Value" on the outermost shipping box and consignment note if your order didn't include a sticker.
- Always keep your proof of shipment and receipt until your return has been processed.
- Once the package has arrived, we will process the return as soon as possible. Please be aware that due to the high volume of orders, this might take longer than usual. You will receive a confirmation through e-mail once your returned items are processed.