Is it possible to exchange sale items?

Unfortunately, it is not possible to exchange sale items. However, you can return your products within 14 days starting from the day you have received your order. As the customer it is within your rights to withdraw your order placed on our website within 14 days. All items must be unused and in the original package. Please be aware that we do not offer free returns. 

In case you want to return your order, please make sure to include the free item in its original unopened packaging

• Complete the return form and place it inside the innermost box. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.

• Place the enclosed return sticker on the shipping box.

• If your return was an international shipment, please write on the shipping box and consignment note: "Returned goods, no commercial value".

• You’re now ready to return the item. Send your package from a local post office and send it to the address stated on the return form
  
  
• Always keep the shipment receipt with track & trace code so you have proof of shipment.

• At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). We will process the return as soon as possible once the package has arrived at our fulfillment center. Please be aware that, due to the high volume of orders, this might take longer than usual.