Returns have to be shipped within 14 days starting after the day you receive your order. All items must be returned to us unused and in the original shoebox. Please be aware that we don’t offer free returns during our sales period.
- Complete the return form and place it inside the innermost box. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
- Place the enclosed return sticker on the shipping box.
- If your return was an international shipment, please write on the outermost shipping box and consignment note: "Returned goods, no commercial value".
- You’re now ready to return the item. Send your package from a local post office and send it to address stated on the return form
- At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.
- Always keep the shipment receipt with track & trace code so you have proof of shipment.