How can we help you?

  • Can I return items that were bought during sale?

    You have 14 days from the date you received your order to return it. All items must be returned to us unused and in the original shoebox.

    (1) Complete the enclosed return form and place it within the shoebox. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    (2) Place the enclosed return sticker on the shipping box.
    (3) If your return was an international shipment, please write on the shipping box and consignment note: "Returned goods, no commercial value".

    You’re now ready to return the item. Send your package from a local post office and send it to:

    Promese: Filling Pieces
    Attn. RETOUREN
    Flight forum 2500
    5657 DZ Eindhoven
    The Netherlands

    At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.

    Always keep the shipment receipt with track & trace code so you have proof of shipment.

  • Is it possible to exchange sale items for another pair?

    Unfortunately, it is not possible to exchange sale items for another pair. However, you have up to 14 days after receiving your order to return it. All items must be unused and in the original shoebox.

    (1) Complete the enclosed return form and place it within the shoebox. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    (2) Place the enclosed return sticker on the shipping box.
    (3) If your return was an international shipment, please write on the shipping box and consignment note: "Returned goods, no commercial value".

    You’re now ready to return the item. Send your package from a local post office and send it to:

    Promese: Filling Pieces
    Attn. RETOUREN
    Flight forum 2500
    5657 DZ Eindhoven
    The Netherlands

    At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.

    Always keep the shipment receipt with track & trace code so you have proof of shipment.

  • My return arrived at your warehouse more than 14 days ago, but I did not receive my refund yet. What should I do?

    We are very sorry that you have not yet received your refund. Could you please get in touch with our customer service? Please keep your order number and tracking code ready, so we can solve this quickly. 

  • I payed my order with store credits, but I want to return it. How does that work?

    You can return your order following the standard procedure. We can’t refund the entire purchase amount to your bank account if you have paid in part with store credits. The store credits will be re-activated on your Filling Pieces account.

  • Can I exchange my shoes?

    Unfortunately, it is not possible to exchange shoes, but you can always place a new order to get your desired Filling Pieces. Please return the shoes that you do not wish to keep and we will activate store credits on your account, so you can place a new order.

  • When do I receive my refund?

    We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used for the order.

  • What are the costs to return an item?

    The costs of the return depend on the shipping company and country that you ship it from. Please check with your local post office for the price.

    Please note that return shipments are at the customer's own expense.  

  • How can I return an order?

    You have 30 days to return your order after receiving it. Orders must be returned unused and in the original packaging.

    • Fill in the merchandise return form and add it to the box. If you don’t have a return form, please get in touch with our customer service to receive a new one.
    • Attach the return sticker to the box.
    • The order is ready to be returned. Please go to a postal service of your liking and ship the box to:

    Promese logistics
    Att. Filling Pieces Returns
    Flight Forum 2500
    5657 DZ Eindhoven
    The Netherlands

    • Please be aware that the sticker is not a pre-paid return label. You will have to pay for the return costs.
    • After shipping your return you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment

    Once we have received your return, we will do our best to process it quickly.

  • Did you receive my return?

    Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of two working days to start processing your return. Once it is processed in our warehouse, we will start the refund or store credit process. We will send you an email once this is finished.

  • What is our returns policy?

    Our returns policy allows you to return products unused within 14 days of receiving them. You can open the package and check the contents. Returns will only be accepted when the shoes are unused and in the original packaging.

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Opening hours from 9AM until 8PM CET time on business days

Email us at
support@fillingpieces.com

Whatsapp us at
+31 6 275 942 37

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