How can we help you?

  • My purchased item is damaged

    We’re sorry that the item that you purchased is damaged. You can contact our Customer Service and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first. 

  • What is your returns policy?

    Our returns policy allows you to return products unused within 30 days of receiving them. You can open the package and check the contents. Returns will only be accepted when the shoes are unused and in the original packaging. Apparel should be returned unused, unwashed and with all labels still attached

    Please note: for orders placed during our online sale the return period is 14 days. 

    For hygienic reasons, we don’t accept returned socks if the packaging has been opened.

  • How can I return an order?

    You have 30 days to return your order after receiving it. Orders must be returned unused and in the original packaging still attached. Our Apparel collection has to be returned unused, unwashed and with all labels still attached. Return costs are not covered by Filling Pieces. Please note: for orders placed during our online sale the return period is 30 days.

    • Fill in the merchandise return form and add it to the box. If you don’t have a return form, please get in touch with our customer service to receive a new one.
    • Attach the return sticker to the box.
    • The order is ready to be returned. Please go to a postal service of your liking and ship the box to:

    Promese logistics

    Att. Filling Pieces Returns

    Flight Forum 2500

    5657 DZ Eindhoven

    The Netherlands

    NO COMMERCIAL VALUE

    • Please be aware that the sticker is not a prepaid return label. You will have to pay for the return costs.
    • After shipping your return you should receive a receipt with a tracking code so you can track the shipment. Please hold onto this receipt as it is your proof of shipment.
    • To ensure the arrival of your return, we strongly recommend sending the parcel by registered mail. If the return is not shipped using registered mail, Filling Pieces cannot be held liable for missing items.

    Once we have received your return, we will do our best to process it quickly.

  • Can I return socks?

    You can return socks within 30 days if they remain unopened. We unfortunately cannot accept socks that were opened.

  • Can I exchange my shoes?

    Unfortunately, it is not possible to exchange shoes, but you can always place a new order to get your desired Filling Pieces. Please return the shoes that you do not wish to keep and we will activate a digital gift card, so you can place a new order.

  • My return arrived at your warehouse more than 14 days ago, but I did not receive my refund yet. What should I do?

    We are very sorry that you have not yet received your refund. Could you please get in touch with our customer service? Please keep your order number and tracking code ready, so we can solve this quickly. 

  • When do I receive my refund?

    We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used for the order.

  • What are the costs to return an item?

    The costs of the return differ based on the shipping company and country that you ship it from. Please check with your local post office for the price.

    Filling Pieces strongly recommends that every item is returned using registered mail. If the return is not shipped using registered mail, Filling Pieces cannot be held liable for missing items.

    Please note that return shipments are at the customer's own expense.  

  • I payed my order with a digital gift card, but I want to return it. How does that work?

    You can return your order following the standard procedure. We can’t refund the entire purchase amount to your bank account if you have paid in part with a digital gift card. The gift card credits will be re-activated on a digital gift card.

  • Did you receive my return?

    Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of two working days to start processing your return. Once it is processed in our warehouse, we will start the refund or process the purchase amount to a digital gift card. We will send you an email once this is finished.

Contact channels

Opening hours from 9AM until 6PM CET time on business days.

Email us at
support@fillingpieces.com

Whatsapp us at
+31 20 261 14 78

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