How can we help you?

  • My purchased item is damaged

    We’re sorry that the item that you purchased is damaged. You can contact our Customer Service and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first. 

  • How can I return an order?
    If you are not happy with your purchase and wish to return an item, please return your order within 30 days from receiving your order.
    Opening hours from 9AM until 6PM CET time on business days.

    Orders must be returned unused and in the original packaging still attached. Our Apparel collection has to be returned unused, unwashed and with all labels still attached. Return costs are not covered by Filling Pieces. Please note: for orders placed during our online sale the return period is 14 days. Please be advised that we do not cover any return costs.

    Once we have received your return, we will do our best to process it quickly.

  • Can I return socks?

    You can return socks within 30 days if they remain unopened. We unfortunately cannot accept socks that were opened.

  • Can I exchange my shoes?

    Unfortunately, it is not possible to exchange shoes, but you can always place a new order to get your desired Filling Pieces. Please return the shoes that you do not wish to keep and we will activate a digital gift card, so you can place a new order.

  • My return arrived at your warehouse more than 14 days ago, but I did not receive my refund yet. What should I do?

    We are very sorry that you have not yet received your refund. Could you please get in touch with our customer service? Please keep your order number and tracking code ready, so we can solve this quickly. 

  • When do I receive my refund?

    We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used for the order.

  • What are the costs to return an item?

    The costs of the return differ based on the shipping company and country that you ship it from. Please check with your local post office for the price.

    Filling Pieces strongly recommends that every item is returned using registered mail. If the return is not shipped using registered mail, Filling Pieces cannot be held liable for missing items.

    Please note that return shipments are at the customer's own expense.  

  • I paid my order with a digital gift card, but I want to return it. How does that work?

    You can return your order following the standard procedure. We can’t refund the entire purchase amount to your bank account if you have paid in part with a digital gift card. The gift card credits will be re-activated on a digital gift card.

  • Did you receive my return?

    Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of two working days to start processing your return. Once it is processed in our warehouse, we will start the refund or process the purchase amount to a digital gift card. We will send you an email once this is finished.

  • Is it possible to exchange sale items for another pair?

    Unfortunately, it is not possible to exchange sale items for another pair. However, you have up to 14 days after receiving your order to return it. All items must be unused and in the original shoebox. Please be advised that we do not offer free returns.

    (1) Complete the enclosed return form and place it within the shoebox. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    (2) Place the enclosed return sticker on the shipping box.
    (3) If your return was an international shipment, please write on the shipping box and consignment note: "Returned goods, no commercial value".

    You’re now ready to return the item. Send your package from a local post office and send it to:

    Promese: Filling Pieces
    Attn. RETOUREN
    Flight forum 2500
    5657 DZ Eindhoven
    The Netherlands

    At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.

    Always keep the shipment receipt with track & trace code so you have proof of shipment.

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Opening hours from 9AM until 6PM CET time on business days.

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+31 20 261 14 78

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+31 20 261 14 78