My purchased item is damaged
We’re sorry that the item that you purchased is damaged. You can contact our Customer Service and we will provide a solution as soon as possible. Please do not send damaged items back to us without contacting us first.
How can I return an order?
If you are not happy with your purchase and wish to return an item, please return your order within 30 days from receiving your order by following the instructions listed on your Return Merchandise Form.
Orders must be returned unused and in the original packaging. Our Ready to Wear collection has to be returned unused, unwashed and with all labels still attached. Pieces. Please note: for orders placed during our online sale the return period is 14 days.
Please be advised that we do not cover any return costs.
Once we have received your return, we will do our best to process it quickly. As soon as your return is processed, we'll send you a confirmation via email.
Can I exchange my shoes?
Unfortunately, it is not possible to exchange shoes, but you can always place a new order to get your desired Filling Pieces. Please return the shoes that you do not wish to keep and we will activate a digital gift card, so you can place a new order.
My return arrived at your warehouse more than 14 days ago, but I did not receive my refund yet. What should I do?
We are very sorry that you have not yet received your refund. Could you please get in touch with our customer service? Please keep your order number and tracking code ready, so we can solve this quickly.
When do I receive my refund?
We will refund your return as soon as possible and at the latest within 14 days of receiving your return. We always refund your money to the bank account, credit card or PayPal account that was used for the order.
What are the costs to return an item?
The costs of the return differ based on the shipping company and country that you ship it from. Please check with your local post office for the price.
Filling Pieces strongly recommends that every item is returned using registered mail. If the return is not shipped using registered mail, Filling Pieces cannot be held liable for missing items.
Please note that return shipments are at the customer's own expense.
I paid my order with a digital gift card, but I want to return it. How does that work?
You can return your order following the standard procedure. We can’t refund the entire purchase amount to your bank account if you have paid in part with a digital gift card. The gift card credits will be re-activated on a digital gift card.
Did you receive my return?
Once we have received your shipment, we will process the return as soon as possible. It takes a maximum of two working days to start processing your return. Once it is processed in our warehouse, we will start the refund or process the purchase amount to a digital gift card. We will send you an email once this is finished.
How can we help you?
Opening hours from 9AM until 5:30PM CET time on business days.