Right of withdrawal
As the customer it is within your rights to withdraw your order placed on our website within 14 days after 1) the date you have received the order or 2) after the date you received the last product, if you have ordered several products in the same order.Filling Pieces will honor your right to withdrawal, when your withdrawal request is sent to Filling Pieces by using the withdrawal model form or through any other unambiguous manner. Either by contacting customers service through email to support@fillingpieces or by calling +31 20 261 14 78. In all cases, this must be done within the aforementioned 14 days.
We will process a reimbursement within 14 days, if your request is reported to us within the aforementioned 14 days. This goes for all payments you made related to the canceled order. Delivery costs included (if applicable and the maximum being the least expensive type of standard deliver we offer). If you have already received your order, all products must be returned within 14 days. Starting from the day your withdrawal request is reported and in conformity with our return policy. The return costs are on the customers expenses. We will reimburse the shipping costs for the canceled order once we have received a proof of shipment or as soon as we have received and processed the returned products.
The customer is liable for the decrease in value of the products.
When concluded that the decrease is a result of you using the products in a manner beyond what is necessary. As a result, we cannot determine the nature, characteristics and operation of the product.
It is within the customer's responsibility to bear the risk and burden of providing us the withdrawal request correct and timely.
I have not received an order confirmation. Why not?
It can take up to 2 hours after you have placed your order, for you to receive the confirmation e-mail. Please also check your spam inbox.
If the payment has been processed and you haven’t received a confirmation after two hours, please get in touch with our customer service.
Can I cancel my order?
Once an order is placed we instantly process your order to ensure the quickest delivery possible.
However, if you wish to cancel your order, please contact us immediately. We will look into the status of your order to determine if your order can be canceled.
I have changed my mind. Is it still possible to modify my order?
In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.
If you wish to cancel your order, please contact our customer support immediately. We will look into the status of your order and if it hasn’t been picked yet, we are usually able to cancel it for you.
If it’s no longer possible to cancel or change the order? Please refuse the package at the door upon delivery. It will then be returned to our warehouse at our expense. Once the return has been processed in our warehouse, we will get in touch with you for your preferred solution.
What is the current status of my order?
Once you have placed your order, you will receive a confirmation by email. We will then start to process your order as soon as possible. When the order is ready for shipment, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered.
How can we help you?
Opening hours from 9AM until 6PM CET time on business days.