How can we help you?

  • Where and when do you deliver during sale?

    At Filling Pieces we offer free worldwide delivery*.

    We aim for the following delivery times:
    - Netherlands & Belgium: You will receive your purchase within 7 business days days with PostNL.
    - European Union: You will receive your purchase within 10 business days with GLS
    - International*: You will receive your purchase within 12 business days with FedEx

    *We currently do not ship to China, Russia, Belarus and Mexico.

  • I filled in the wrong address. What can I do?

    A mistake is easily made! When you have accidently filled in the wrong address please contact our customer service department as soon as possible. They will try their best to solve this issue for you.

    Please note that the delivery of your package may be delayed, and that it could be too late to make any adjustments.

  • I want to make a change in to my shipping address.

    Have you already placed your order? Please get in touch with our customer service team as soon as possible. We will then check if it’s still possible to change the delivery address.

    In order to guarantee fast processing, orders are sent to our warehouse immediately so they can be packed and shipped as soon as possible. When your order is paid and processed it, unfortunately, is no longer possible to make adjustments.

  • I am expecting a package but it has not been delivered.

    We’re sorry to hear that your package hasn’t been delivered yet, but don’t worry. Always check the tracking link you received via e-mail. It might be possible that the estimated delivery time has changed, or that you accidently filled in the wrong address.

    Is the delivery address correct and the estimated delivery time unchanged? Then please check your mail to see if you received a note from the shipping company. The package may have been delivered to your neighbours’ or your delivery window may have been rescheduled.

     

     

     

     

  • Do I have to pay customs or import duties?

    If placing an order outside the EU or United States then custom charges may apply. For the United States and countries inside the EU there are no custom charges.

  • Where and when do you deliver?

    At Filling Pieces we offer free worldwide delivery*.

    We aim for the following delivery times during our 48 hour online sale:

    - Netherlands & Belgium: You will receive your purchase within 10 business days with PostNL
    - European Union: You will receive your purchase within 12 business days with GLS
    - International: You will receive your purchase within 14 business days with FedEx

    *We currently do not ship to China, Russia, Belarus and Mexico.  

Contact channels

Opening hours from 9AM until 8PM CET time on business days

Email us at
support@fillingpieces.com

Whatsapp us at
+31 6 275 942 37

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+31 20 261 14 78