How can we help you?

  • What and when is the Filling Pieces Online Sale?

    Every season we strive to push our boundaries and stay on the forefront when it comes to product design. As this season is coming to an end, we are gearing up for an exciting new collection so we are hosting an exclusive 48-hours ONLINE SALE. During the 48-hour sale we are offering styles from our Spring/Summer '19 collection as well as some great styles from the Filling Pieces Archive for discounted prices.

    The Filling Pieces sales start at 12.00PM CET on the 5th of June and ends 12.00PM CET on the 7th of June.

  • Where and when do you deliver during sale?

    At Filling Pieces we offer free worldwide delivery*.

    We aim for the following delivery times:

    - Netherlands & Belgium: You will receive your purchase within 7 business days days with PostNL.
    - European Union: You will receive your purchase within 10 business days with GLS
    - International*: You will receive your purchase within 12 business days with FedEx

    *We currently do not ship to China, Russia, Belarus and Mexico.

  • Can I return items that were bought during sale?

    Returns have to be shipped within 14 days starting from the day you receive your order. All items must be returned to us unused and in the original shoebox. Please be aware that we don’t offer free returns during our sales period.

    • Complete the return form and place it inside the innermost box. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    • Place the enclosed return sticker on the shipping box.
    • If your return was an international shipment, please write on the outermost shipping box and consignment note: "Returned goods, no commercial value".
    • You’re now ready to return the item. Send your package from a local post office and send it to address stated on the return form
    • At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.
    • Always keep the shipment receipt with track & trace code so you have proof of shipment.

     

  • What shoe size should I choose for the best fit?

    Our shoes generally run a size bigger, so we always recommend taking one size down from your regular EU size. In order to find your Filling Pieces size, we recommend you navigate to the product page there you will find the tab that is labeled "Size & Fit". Clicking that tab will reveal a sizing chart with instructions on how to measure your feet. Using the length of your feet you will able to select the right Filling Pieces size. If you need further advice, please feel free to contact us.

  • What is the status of my order?

    Once you have placed your order you will receive an order confirmation through email. We will process the order for you as soon as possible to ensure fast delivery. When your order is ready to be shipped, you will receive an email from us with a personal track & trace link. You can use this link to track your package until it is delivered to you.

    If you haven't received an order confirmation, please first check if your payment went through and contact us immediately.

  • Where and when do you deliver?

    At Filling Pieces we offer free worldwide delivery*.

    - Deliveries within the Netherlands and Belgium: ordered before 10pm, delivered the next day (excluding Sundays)

    - Deliveries within the European Union: two to three working days

    - Deliveries in all other countries: three to six working days

     

    *We currently do not ship to China, Russia, Belarus and Mexico.  

  • I’ve changed my mind. Is it possible to change my order?

    In order to process all orders quickly, we immediately send all orders to our warehouse, so they can be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order.

    If you wish to cancel your order, please contact us immediately. We will look into the status of your order and if it has not been picked yet, we are usually able to cancel it for you.

    Is it no longer possible to cancel or change the order? Please refuse the package at the door upon delivery. It will then be returned to our warehouse on our costs. Once the return has been processed in our warehouse, we will get in touch with you for your preferred solution.



  • The product I am looking for is out of stock. Will it be restocked?

    At Filling Pieces we take pride in the unique products we design. That’s why we almost never reproduce our models and they’re only released once on the website. Occasionally, some sold-out prodcuts and sizes are restocked. Please keep an eye on our social media and newsletter to stay up to date.


    It’s possible that one of our retailers still stock this model. You can check all our authorised retailers at Stockists.

  • When can I expect a new release?

    Subscribe to our newsletter to find out!

  • Which clothing size should I get?

    Our Apparel collection fits true to size, so we recommend you take your regular European clothing size. For a more precise advice, please have a look at the sizing chart for the specific product.

Contact channels

Opening hours from 9AM until 8PM CET time on business days

Email us at
support@fillingpieces.com

Whatsapp us at
+31 6 275 942 37

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+31 20 261 14 78