How can we help you?

  • What is your returns policy?
     
    If you are not happy with your purchase and wish to return an item, please do so within 30 days (14 days for sale items) from receiving your order.

    You can open the package and check the contents. Returns will only be accepted when the products are unused and in the original packaging. Apparel should be returned unused, unwashed and with all labels still attached. For hygienic reasons, we don’t accept returned socks if the packaging has been opened.

    Please note: we do not cover the return costs.

    In case you want to return your order, please make sure to include the free item in its original unopened packaging

     

  • What is the status of my order?

    Once you have placed your order you will receive an order confirmation through email. We will process the order for you as soon as possible to ensure fast delivery. When your order is ready to be shipped, you will receive an email from us with a personal track & trace link. You can use this link to track your package until it is delivered to you.

    If you haven't received an order confirmation, please first check if your payment went through and contact us immediately.

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  • Can I return sale items?

    Returns have to be shipped within 14 days starting from the day you have received your order. As the customer it is within your rights to withdraw your order placed on our website within 14 days. All items must be returned to us unused and in the original package (double boxed) with all labels attached. Please be advised that we do not offer free returns during our sales period.

    In case you want to return your order, please make sure to include the free item in its original unopened packaging

    • Complete the return form and place it inside the innermost box. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    • Place the enclosed return sticker on the shipping box.
    • If your return was an international shipment, please write on the outermost shipping box and consignment note: "Returned goods, no commercial value".
    • You’re now ready to return the item(s). Send your package from a local post office and send it to address stated on the return form.
    • At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). 
    • Always keep the shipment receipt with track & trace code so you have proof of shipment.

    • Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual. We will send a confirmation through email once your returned products are processed.
  • What shoe size should I choose for the best fit?

    Our shoes generally run a size bigger, so we recommend taking one size down from your regular EU size. In order to find your Filling Pieces size, we always recommend you navigate to the product page there you will find the tab that is labeled "Size & Fit". Clicking that tab will reveal a sizing chart with instructions on how to measure your feet. Using the length of your feet you will be able to select the right Filling Pieces size. If you need further advice, please feel free to contact us.

  • My payment has failed, what should I do?

    Our order system is based on a 'first come, first serve basis'. Unfortunately this means that it can happen that an item goes out of stock after you’ve added it to your shopping cart. Therefore to avoid disappointment, we would advise you to finish your order as soon as you can. 

    Did you get the notification ‘Authorization failed’ during checkout while paying with a credit card? Please delete your cookies, use an alternative browser or try a different payment method. 

    If you haven’t received your order confirmation, yet the money has been deducted from your account? Contact our customer service as soon as possible.

  • Is it possible to exchange sale items?

    Unfortunately, it is not possible to exchange sale items. However, you can return your products within 14 days starting from the day you have received your order. As the customer it is within your rights to withdraw your order placed on our website within 14 days. All items must be unused and in the original package. Please be aware that we do not offer free returns. 

    In case you want to return your order, please make sure to include the free item in its original unopened packaging

    • Complete the return form and place it inside the innermost box. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    • Place the enclosed return sticker on the shipping box.
    • If your return was an international shipment, please write on the shipping box and consignment note: "Returned goods, no commercial value".
    • You’re now ready to return the item. Send your package from a local post office and send it to the address stated on the return form

    • Always keep the shipment receipt with track & trace code so you have proof of shipment.
    • At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). We will process the return as soon as possible once the package has arrived at our fulfillment center. Please be aware that, due to the high volume of orders, this might take longer than usual.

Contact channels

Opening hours from 9AM until 5:30PM CET time on business days.

Email us at
support@fillingpieces.com

Whatsapp us at
+31 20 261 14 78

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+31 20 261 14 78