General sales terms and conditions
You can find our terms and conditions here.
Which stores carry your products?
You can find a full list of our authorised retailers on the Stockists page on our website. Select a country to see the retailers outlined per country.
Currently, we are only selling our Apparel collection through our own webshop and at Barneys, online and in their locations in New York and Beverly Hills.
Where do I submit a complaint?
If you are unsatisfied with your order or our services, please get in touch with our customer support. We will get back to you with an appropriate solution as soon as possible.
Ordering with us is always safe. Your privacy and the security of your data is our top priority. To keep ordering safe, we use SSL-technology (Secure Socket Layer). Furthermore, both us and the bank/PayPal will validate and approve each customer to maintain security.
Orders from the UK
Despite Covid and Brexit, we still ship to the United Kingdom as usual. See below for extra information about shopping at Fillingpieces.com from the UK.
Customers do not have to pay extra VAT or other taxes when shopping from the UK. Regular taxes are automatically applied during check out.
Standard delivery to the UK usually takes 2-4 business days. Delays may occur due to customs irregularities. The clearance of your order may take longer during busy periods such as Christmas, Black Friday and other sale periods. Unfortunately, we have no control over custom clearances, so please make sure you place your order on time.
Orders from the UK will be shipped with FedEx Crossborder, which will make all shipments DDP. DDP = Delivery Duty Paid, which means that we pay all transport, export, and import costs. You will not be charged any additional fees for your order at Fillingpieces.com.
How can we help you?
Opening hours from 9AM until 5:30PM CET time on business days.