How can we help you?

  • What and when is the Filling Pieces Online Sale?

    Every season we strive to push our boundaries and stay on the forefront when it comes to product design. As this season is coming to an end, we are gearing up for an exciting new collection so we are hosting an exclusive 48-hours ONLINE SALE. During the 48-hour sale we are offering styles from our Spring/Summer ’18 collection as well as some great styles from the Filling Pieces Archive for discounted prices.

    The Filling Pieces sales start at 12.00PM CET on the 11th of June and ends 12.00PM CET on the 13th of June.

  • Will there be a restock of sold out shoes?

    At Filling Pieces, we pride ourselves on creating novel designs every season. This means that we rarely reproduce or restock styles and that they’re usually only released once on our website. Styles will not be restocked during the sale.

  • What shoe size should I choose for the best fit?

    Our shoes generally run a size bigger, so we always recommend taking one size down from your regular EU size. To be sure of the correct size, use our ShoeSize.Me tool which you can find by clicking the ‘Need Size Advice?’ button below the available sizes. If you need further advice, please feel free to contact us.

  • Where and when do you deliver during sale?

    At Filling Pieces we offer free worldwide delivery*.

    During our online sale, the delivery times are longer than you are used from us

    We aim for the following delivery times:
    - Netherlands & Belgium: You will receive your purchase within 7 business days with PostNL.
    - European Union: You will receive your purchase within 10 business days with GLS
    - International*: You will receive your purchase within 12 business days with FedEx

    *We currently do not ship to China, Russia, Belarus, and Mexico. 

  • What are the shipping costs?

    When you place an order, there are no shipping costs. If you place an order outside the EU or the United States there is a possibility you have to pay customs duties. Please be aware that we don’t offer free returns.

  • My payment has failed, what should I do?

    Our order process is based on a first come, first serve basis. Unfortunately, this means that it can happen that an item goes out of stock after you added it to your shopping cart. To avoid disappointment, we would advise you to finish your order as soon as you can.

    Did you get the notification ‘Authorization failed’ at the checkout when you pay by credit card? Please delete your cookies, use an alternative browser and try a different payment method.

    You haven’t received an order confirmation yet the money has been deducted from your account? Contact our customer service as soon as possible. 

  • What is the status of my order?

    Once you have placed your order you will receive an order confirmation. We will process the order for you as soon as possible. When your order is ready to be shipped, you will receive an email from us with a personal track & trace link. You can use this link to track your package until it is delivered to you. 

    If you haven't received an order confirmation, please first check if your payment went through and contact us immediately. 

  • How can I cancel or change my order?

    To ensure fast processing we send all orders directly to our warehouse so they’re packed and shipped as soon as possible. Unfortunately, once your order and payment have been fully processed we can no longer make any further changes. 

    Once you have received the item, you have 14 days from the date you received your order to return it. All items must be returned to us unused and in the original shoebox. Please be aware that we don’t offer free returns. When we have received your return, we will either refund you the purchase amount to your bank account or put store credits in your Filling Pieces account.

     

  • Can I return items that were bought during sale?

    You have 14 days from the date you received your order to return it. All items must be returned to us unused and in the original shoebox. Please be aware that we don’t offer free returns.

    (1) Complete the enclosed return form and place it in the shoebox. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    (2) Place the enclosed return sticker on the shipping box.
    (3) If your return was an international shipment, please write on the shipping box and consignment note: "Returned goods, no commercial value".

    You’re now ready to return the item. Send your package from a local post office and send it to:

    Promese: Filling Pieces
    Attn. RETOUREN
    Flight forum 2500
    5657 DZ Eindhoven
    The Netherlands

    At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.

    Always keep the shipment receipt with track & trace code so you have proof of shipment.

  • Is it possible to exchange sale items for another pair?

    Unfortunately, it is not possible to exchange sale items for another pair. However, you have up to 14 days after receiving your order to return it. All items must be unused and in the original shoebox. Please be aware that we don’t offer free returns.

    (1) Complete the enclosed return form and place it in the shoebox. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    (2) Place the enclosed return sticker on the shipping box.
    (3) If your return was an international shipment, please write on the shipping box and consignment note: "Returned goods, no commercial value".

    You’re now ready to return the item. Send your package from a local post office and send it to:

    Promese: Filling Pieces
    Attn. RETOUREN
    Flight forum 2500
    5657 DZ Eindhoven
    The Netherlands

    At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.

    Always keep the shipment receipt with track & trace code so you have proof of shipment.

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Opening hours from 9AM until 8PM CET time on business days

Email us at
[email protected]

Whatsapp us at
+31 6 275 942 37

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+31 20 261 14 78