How can we help you?

  • Is it possible to exchange sale items for another pair?

    Unfortunately, it is not possible to exchange sale items. However, you can return your products within 14 days starting from the day you have received your order. As the customer it is within your rights to withdraw your order placed on our website within 14 days. All items must be unused and in the original package. Please be aware that we do not offer free returns.

    • Complete the return form and place it inside the innermost box. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    • Place the enclosed return sticker on the shipping box.
    • If your return was an international shipment, please write on the shipping box and consignment note: "Returned goods, no commercial value".
    • You’re now ready to return the item. Send your package from a local post office and send it to the address stated on the return form
    • At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). We will process the return as soon as possible once the package has arrived at our fulfillment center. Please be aware that, due to the high volume of orders, this might take longer than usual.
    • Always keep the shipment receipt with track & trace code so you have proof of shipment.
  • My payment has failed, what should I do?

    Our order system is based on a first come, first serve basis. Unfortunately this means that it can happen that an item goes out of stock after you’ve added it to your shopping cart. Therefore to avoid disappointment, we would advise you to finish your order as soon as you can. 

     

    Did you get the notification ‘Authorization failed’ during checkout while paying with a credit card? Please delete your cookies, use an alternative browser or try a different payment method. 

     

    You haven’t received an order confirmation yet the money has been deducted from your account? Contact our customer service as soon as possible.

  • Right of withdrawal

    As the customer it is within your rights to withdraw your order placed on our website within 14 days after 1) the date you have received the order or 2) after the date you received the last product, if you have ordered several products in the same order.Filling Pieces will honor your right to withdrawal, when your withdrawal request is sent to Filling Pieces by using the withdrawal model form or through any other unambiguous manner. Either by contacting customers service through email to support@fillingpieces or by calling +31 20 261 14 78. In all cases, this must be done within the aforementioned 14 days.

     

    We will process a reimbursement within 14 days, if your request is reported to us within the aforementioned 14 days. This goes for all payments you made related to the canceled order. Delivery costs included (if applicable and the maximum being the least expensive type of standard deliver we offer). If you have already received your order, all products must be returned within 14 days. Starting from the day your withdrawal request is reported and in conformity with our return policy. The return costs are on the customers expenses. We will reimburse the shipping costs for the canceled order once we have received a proof of shipment or as soon as we have received and processed the returned products. 

     

    The customer is liable for the decrease in value of the products. 

    When concluded that the decrease is a result of you using the products in a manner beyond what is necessary. As a result, we cannot determine the nature, characteristics and operation of the product.

     

    It is within the customer's responsibility to bear the risk and burden of providing us the withdrawal request correct and timely.

  • What shoe size should I choose for the best fit?

    Our shoes generally run a size bigger, so we recommend taking one size down from your regular EU size. In order to find your Filling Pieces size, we always recommend you navigate to the product page there you will find the tab that is labeled "Size & Fit". Clicking that tab will reveal a sizing chart with instructions on how to measure your feet. Using the length of your feet you will able to select the right Filling Pieces size. If you need further advice, please feel free to contact us.

  • What is the status of my order?

    Once you have placed your order you will receive an order confirmation through email. We will process the order for you as soon as possible to ensure fast delivery. When your order is ready to be shipped, you will receive an email from us with a personal track & trace link. You can use this link to track your package until it is delivered to you.

     

    If you haven't received an order confirmation, please first check if your payment went through and contact us immediately. 

  • Where and when do you deliver during sale?

    At Filling Pieces we offer free worldwide delivery*.

    During the online sale period we aim for the following delivery windows:


    - Netherlands & Belgium: You will receive your purchase within 7 working days with PostNL.
    - European Union: You will receive your purchase within 10 working days with GLS
    - International*: You will receive your purchase within 12 working days with FedEx

    *We currently do not ship to China, Russia, Belarus and Mexico.

  • What are the shipping costs?

    When you place an order, there are no shipping costs. For orders placed outside the EU there is a possibility that you have to pay customs duties. Please be aware that we don’t offer free returns during our sale period. The Netherlands included.

  • Will there be a restock of sold out shoes?

    At Filling Pieces, we pride ourselves on creating new designs every season. This means that we rarely reproduce or restock styles and that they’re usually only released once on our website. Styles will not be restocked during the sale.

  • Can I return items that were bought during sale?

    Returns have to be shipped within 14 days starting from the day you have received your order.As the customer it is within your rights to withdraw your order placed on our website within 14 days. All items must be returned to us unused and in the original package (double boxed) with all labels attached. Please be aware that we don’t offer free returns during our sales period.

    • Complete the return form and place it inside the innermost box. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    • Place the enclosed return sticker on the shipping box.
    • If your return was an international shipment, please write on the outermost shipping box and consignment note: "Returned goods, no commercial value".
    • You’re now ready to return the item(s). Send your package from a local post office and send it to address stated on the return form
    • At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.
    • Always keep the shipment receipt with track & trace code so you have proof of shipment.
    • We will send a confirmation through email once your returned products are processed.
  • What and when is the Filling Pieces Online Sale?

    Every season we strive to push our boundaries and stay on the forefront when it comes to product design. As this season is coming to an end, we are gearing up for an exciting new collection so we are hosting an exclusive 48-hours ONLINE SALE. During the 48-hour sale we are offering styles from our Autumn/ Winter '19 collection as well as some great styles from the Filling Pieces Archive for discounted prices.

     

    The Filling Pieces sales start at 12.00PM CET on the 30th of November and ends 12.00PM CET on the 2th of December.

Contact channels

Opening hours from 9AM until 6PM CET time on business days.

Email us at
support@fillingpieces.com

Whatsapp us at
+31 6 275 942 37

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+31 20 261 14 78