How can we help you?

  • What is the status of my order?

    As soon as your order is placed, you will receive a confirmation email from us via email. We will prepare your order as soon as possible. Once your order is ready to be shipped, you will receive a shipping confirmation email including track and trace information. This can be used to track your order until it's been delivered.

    If you have not yet received an order confirmation, please check if the payment was deducted from your bank account. If this is the case please contact our customer support as soon as possible.

  • Is it possible to exchange sale items for another pair?

    Unfortunately, it is not possible to exchange sale items for another pair. However, you have up to 14 days after receiving your order to return it. All items must be unused and in the original shoebox. Please be aware that we don’t offer free returns.

    • Complete the enclosed return form and place it within the shoebox. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    • Place the enclosed return sticker on the shipping box.
    • If your return was an international shipment, please write on the shipping box and consignment note: "Returned goods, no commercial value".
    • You’re now ready to return the item. Send your package from a local post office and send it to:

           Promese: Filling Pieces

          Attn. RETOUREN

           Flight forum 2500

           5657 DZ Eindhoven

           The Netherlands

    • At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.
    • Always keep the shipment receipt with track & trace code so you have proof of shipment.
  • My payment has failed, what should I do?

    Our order system is based on a first come, first serve basis. Unfortunately, this means that it can happen that an item goes out of stock after you added it to your shopping cart. To avoid disappointment, therefore we would advise you to finish your order as soon as you can.  

    Did you get the notification ‘Authorization failed’ at the checkout when you pay by credit card? Please delete your cookies, use an alternative browser and try a different payment method.  

    You haven’t received an order confirmation yet the money has been deducted from your account? Contact our customer service as soon as possible.

  • How can I cancel or change my order?

    All orders are sent directly to our warehouse. They’re packed and shipped as soon as possible to ensure fast delivery. Unfortunately, we can no longer make any further changes once your order and payment have been fully processed.

    Returns have to be shipped within 14 days starting after the day you receive your order. All items must be returned to us unused and in the original shoebox. Please be aware that we don’t offer free returns during our sale period. As soon as we have received your return, we will either refund you the purchase amount to your bank account or put store credits in your Filling Pieces account.

  • What shoe size should I choose for the best fit?

    Our shoes generally run a size bigger, so we always recommend taking one size down from your regular EU size. In order to find your Filling Pieces size, we recommend you navigate to the product page there you will find the tab that is labeled "Size & Fit". Clicking that tab will reveal a sizing chart with instructions on how to measure your feet. Using the length of your feet you will able to select the right Filling Pieces size. If you need further advice, please feel free to contact us.

  • What is the status of my order?

    Once you have placed your order you will receive an order confirmation through email. We will process the order for you as soon as possible to ensure fast delivery. When your order is ready to be shipped, you will receive an email from us with a personal track & trace link. You can use this link to track your package until it is delivered to you.

    If you haven't received an order confirmation, please first check if your payment went through and contact us immediately.

  • Where and when do you deliver during sale?

    At Filling Pieces we offer free worldwide delivery*.

    We aim for the following delivery times:

    - Netherlands & Belgium: You will receive your purchase within 7 business days with PostNL.
    - European Union: You will receive your purchase within 10 business days with GLS
    - International*: You will receive your purchase within 12 business days with FedEx

    *We currently do not ship to China, Russia, Belarus, and Mexico.

  • What are the shipping costs?

    When you place an order, there are no shipping costs. For orders placed outside the EU there is a possibility that you have to pay customs duties. Please be aware that we don’t offer free returns during our sale period.

  • Will there be a restock of sold out shoes?

    At Filling Pieces, we pride ourselves on creating novel designs every season. This means that we rarely reproduce or restock styles and that they’re usually only released once on our website. Styles will not be restocked during the sale.

  • Can I return items that were bought during sale?

     

    Returns have to be shipped within 14 days starting after the day you receive your order. All items must be returned to us unused and in the original shoebox. Please be aware that we don’t offer free returns during our sales period.

    • Complete the return form and place it inside the innermost box. If you didn’t receive a return form, please contact our customer services and we’ll send you a new one.
    • Place the enclosed return sticker on the shipping box.
    • If your return was an international shipment, please write on the outermost shipping box and consignment note: "Returned goods, no commercial value".
    • You’re now ready to return the item. Send your package from a local post office and send it to address stated on the return form
    • At the delivery point, you’ll receive a shipment receipt with track & trace code that you can use to track your returned product(s). Once the package has arrived, we will process the return as soon as possible. Please be aware that, due to the high volume of orders, this might take longer than usual.
    • Always keep the shipment receipt with track & trace code so you have proof of shipment.
  • What and when is the Filling Pieces Online Sale?

    Every season we strive to push our boundaries and stay on the forefront when it comes to product design. As this season is coming to an end, we are gearing up for an exciting new collection so we are hosting an exclusive 48-hours ONLINE SALE. During the 48-hour sale we are offering styles from our Spring/Summer '19 collection as well as some great styles from the Filling Pieces Archive for discounted prices.

    The Filling Pieces sales start at 12.00PM CET on the 5th of June and ends 12.00PM CET on the 7th of June.

Contact channels

Opening hours from 9AM until 8PM CET time on business days

Email us at
support@fillingpieces.com

Whatsapp us at
+31 6 275 942 37

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+31 20 261 14 78